Privacy Policy

Cendana ("we", "us", or "our"), registered at No. 33, Jalan Kuching, 50300 Kuala Lumpur, Wilayah Persekutuan, Malaysia, is committed to handling your personal information with care and transparency. This Privacy Policy describes how we collect, use, store, and protect information you share with us when you visit our website or enquire about our home companionship and family coordination services.

This policy applies to all visitors and enquirers who interact with our website at cendanana.biz. By using our site or submitting an enquiry, you acknowledge the practices described here. For questions about this policy, contact us at [email protected].

1. Personal Data We Collect

We collect only the information reasonably needed to respond to your enquiries and deliver our services. This includes:

• Contact details — name, email address, and phone number submitted through our enquiry form.
• Service enquiry information — details you provide about the support arrangement you are looking for.
• Website usage data — anonymous analytics data such as pages visited, time on site, and browser type, collected via cookies and analytics tools.
• Cookie preferences — your consent choices stored locally in your browser.

We do not knowingly collect sensitive personal information such as health records, financial account details, or government identification numbers through our website.

2. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your personal data on the following bases:

• Consent — when you submit an enquiry form or agree to optional cookies.
• Contractual necessity — when processing is needed to arrange or deliver a service you have requested.
• Legitimate interests — for website improvement, internal record-keeping, and communicating with enquirers in a timely manner.
• Legal obligation — where retention or disclosure is required by Malaysian law.

3. How We Use Your Information

We use the information we hold about you for the following purposes only:

• Responding to your enquiry about our companionship or coordination services.
• Arranging an initial conversation or planning session with your family.
• Sending occasional updates about our programmes, if you have opted in to receive these.
• Improving our website and understanding how visitors use it (via anonymised analytics).
• Complying with applicable Malaysian law and regulatory obligations.

We do not sell, rent, or trade your personal information to third-party marketers.

4. Sharing Your Information

We share your information only in limited circumstances:

• Service partners — trusted third-party providers who assist with website hosting, analytics, or email communication, bound by confidentiality obligations.
• Legal requirements — if disclosure is required by a court order, government authority, or Malaysian law.
• Business continuity — in the event of a merger, acquisition, or restructuring, your data may transfer to a successor entity under equivalent privacy protections.

5. Data Retention

We retain your personal data only for as long as needed for the purposes described above:

• Enquiry records — up to 24 months from last contact, or until you request deletion.
• Active service records — for the duration of the service arrangement and up to 7 years thereafter, as required by Malaysian business record-keeping obligations.
• Analytics data — anonymised and retained for up to 26 months via our analytics provider settings.

6. Data Security Measures

We take reasonable technical and organisational steps to protect your data from unauthorised access, disclosure, or loss, including:

• SSL/TLS encryption on all data transmitted between your browser and our website.
• Access controls limiting who within our team can view personal data.
• Secure storage on password-protected systems with restricted access.
• Periodic review of our data handling processes.

In the event of a data breach that is likely to result in risk to your rights, we will notify affected individuals and, where required, the relevant Malaysian authorities without undue delay.

7. Cookies

Our website uses cookies — small text files placed on your device — to support site functionality and understand how visitors use our pages. Cookie categories we use include:

• Essential cookies — required for basic site operation and cannot be disabled.
• Analytics cookies — help us understand visitor behaviour to improve the site (optional).
• Marketing cookies — used by advertising tools to understand campaign reach (optional).

You may review and update your cookie preferences at any time by visiting our Cookie Policy page.

8. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any personal information.

10. Children's Privacy

Our services are directed at adult family members arranging support for older relatives. Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us so we can remove it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will provide a more prominent notice. Continued use of our website following an update constitutes acceptance of the revised policy.